Black backpack on the left with no visible features, and gray backpack on the right with yellow zipper accents and yellow details, connected by red arrows indicating transformation or change.

EXCHANGES

If you’d like to exchange an item for a different product, please place a new order for the replacement item and then return the unwanted product to us for a refund. This ensures you receive your replacement quickly and without delays.

To arrange your return, please email us at office@fieldsbackpacks.co.uk with:

  • Your order number

  • The item name

  • Your preferred return option (see below)

Return options (free if your item is faulty/incorrect):

  1. Royal Mail home collection – with a prepaid return label.

  2. Prepaid QR code (print at home) – drop off at a Post Office or Delivery Office.

  3. Prepaid QR code (on your phone) – show the code at your Post Office or Delivery Office and they’ll print the label.

Important: Items must be returned in their original packaging and in resaleable condition (unless faulty).

Once we’ve received and checked your returned item, we’ll issue a refund to your original payment method.

✨ Good news: Your replacement order will be sent with free delivery.