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Terms & Conditions

Effective Date: September 2025

This website is operated by Fields Backpacks. References to “we,” “us,” or “our” refer to Fields Backpacks. By visiting our website and/or purchasing from us, you agree to these Terms & Conditions and our Privacy Policy.

We may update these Terms at any time by posting changes on this page. It is your responsibility to review them regularly.

1. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Any information you submit on this website may be transmitted over networks and could be altered to meet technical requirements.

  • You may not reproduce, copy, sell, resell, or exploit any content on this website for commercial purposes.

  • Headings are for convenience and do not affect the interpretation of these Terms.

2. Online Store Terms

  • “Item” refers to a product available for purchase on this website.

  • We take reasonable care to ensure product details are accurate at the time of entry.

  • Images and descriptions are provided as accurately as possible, but actual items may vary in appearance, colour, or texture.

3. Order Acceptance

We may not accept your order if:

  1. The item is out of stock.

  2. Payment cannot be authorized or appears fraudulent.

  3. There is a pricing or product description error.

  4. A system or procurement failure occurs.

  5. Customer validation checks fail.

Once your order is accepted, you will receive an order confirmation email.

4. Pricing and Modifications

  • Prices may change without notice.

  • We may modify, suspend, or discontinue products or services at any time without liability.

5. Shipping

  • Delivery options will be shown at checkout.

  • Next-Day Delivery: If the next day falls on a Saturday, orders must be placed by Friday 12:00 PM; otherwise, delivery occurs the following Monday.

  • Delays may occur due to circumstances beyond our control (e.g., courier delays, peak periods).

6. Returns and Refunds

6.1 Returns

  • You may return items within 30 days (extended to 31 January for the Christmas period).

  • Notify us within 15 days of receiving your order via email at office@fieldsbackpacks.co.uk.

  • Return the item within 15 working days in its original packaging and resaleable condition, unless damaged.

6.2 Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, we will issue a full refund and cover return postage.

6.3 If You Change Your Mind

  • Returns for change of mind must be shipped at your cost.

  • Refunds will cover the item cost only, not return postage.

  • We recommend using Royal Mail Tracked 48 (2nd Class) with proof of posting.

6.4 Return Options

  1. Royal Mail Collection: Prepaid label provided. Collection available Monday–Saturday.

  2. QR Code Printing: Download QR code to print and take to your local post office.

  3. Mobile QR Code: Scan QR code from your phone at the post office.

  • Include your order number, item name, preferred return option, and the ‘Reason for Returning’ form with your package.

  • Send items to:

Fields Backpacks C/o The Kirkley Centre 154 London Road South Lowestoft NR33 0AZ

6.5 Exchanges

  • To exchange an item, email us to return the unwanted item and place a new order.

  • Items must be in resaleable condition and original packaging.

  • Exchange shipping is free unless packaging is missing, which may incur additional charges.

6.6 Refund Process

  • Refunds are issued to the original payment method only.

  • Requests must include the original order number and email used at purchase.

  • PayPal refunds go back to the same PayPal account.

7. Payments

  • Payments are processed securely via the methods listed on checkout.

  • For PayPal transactions, refunds will be credited to the original PayPal account.

8. Liability and Indemnity

  • To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages, including loss of profit or opportunity.

  • You agree to indemnify us for any claims, damages, or costs arising from breach of these Terms.

9. Jurisdiction

  • These Terms are governed by English law and are subject to the exclusive jurisdiction of the courts of England & Wales.

10. Entire Agreement

  • These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us.

  • If any term is found unenforceable, the remainder will continue to apply.

11. Force Majeure

  • We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, or pandemics.